It would be great to check what happens on a clean system.
I’m not saying the crash is not our fault, but because its rarity I’m not sure how to approach it. While 2.0 might come to the rescue with it’s new code base and refactored features, the principle how we communicate and control max remains almost the same, since it worked perfectly for 99% of our users.
A more drastic aproach would be a full system reinstall, but obviously I can’t ask for that I would be very courious what would happen after that.
Install an older version of 3ds Max for testing, restart Pulze so it can install the required plugin, but don’t install anything else (vray, forest…), and see how it goes. There are a few things that I would like to suggest. Thanks for starting up this topic, I really hope is just the two of you and others won’t joinĪfter reported this error a few months ago we spent some time to figure out what can be the problem, but we could not get closer to truly replicate and offer somekind of fix or workaround (which would be better then turning RM off for the do you experience the same problem even if you load in a simple file wich contains a box? Thanks in advance for your help … this thing is driving me nuts. My config: 3dsmax 2021.3, Render Manager v1.0.1, Scene Manager v2.1 / Windows 10 Pro / MS Visual C++ 2015-2019 v4. Then I tried to shut down RM before running 3dsmax, and it seems to work fine for now, no crash at file opening ! Could that be something from RM calling this ntdll.dll somehow and that would explain my crashes ? After several fixes attempt, same problem. So I went to the Windows Event Viewer, and saw that ntdll.dll is guilty (see screenshot attached). Then if I close 3dsmax, and open it again, same thing: crash at file opening, merging the whole scene again is needed.
No offense here, just trying to find a solution to my problem, and since a few things changed on my workstation recently, apart RM installation … the problem is that 3dsmax 2021.3 crashes very often at file opening (not at startup), forcing me to merge the whole file in a new one to be able to work.
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